In compliance with the provisions of Spanish legislation in the Information Society Services Law (LSSI) published in the Official State Gazette (B.O.E.) of July 12, 2002, the following document is published:
1. Identifying data
MusicMouse is a business unit belonging to RAFAEL SANTISTEBAN BAUMGARTNER NIF 07501868G with registered office at C / La Senda del Casaño 22 Canales de Cabrales C.P 33555, Asturias.
2. Description of the service
Any person accessing this website assumes the role of user, committing to the observance and rigorous compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.
MusicMouse reserves the right to modify any type of information that may appear on the website, without there being an obligation to inform users of such obligations, understanding that publication on the provider’s website is sufficient.
3. Use of the MusicMouse website
This website has been reviewed and tested to ensure it works properly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility that there may be certain programming errors, or that force majeure, natural catastrophes, strikes, or similar circumstances may occur that make access to the website impossible.
4. General rules
4.1 Prohibited use
You cannot try to cause any damage to the website or the MusicMouse service. For example, and without being this list complete or exhaustive, you cannot:
a) Interfere with the MusicMouse service using viruses or other programs designed to cause damage to any software or hardware.
b) Modify or create versions of any technology used in MusicMouse.
c) Use any type of script, robot or technology to monitor the web.
d) Collect emails or other information through the MusicMouse service.
e) Impersonate another person or entity.
4.2 Privacy and protection of personal data
MusicMouse maintains a strict policy of confidentiality of the personal data of its users. The privacy policy extends to everything that refers to the collection and use of information provided through the internet.
In terms of MusicMouse data protection, the General Data Protection Regulation applies (Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016).
For more information in this regard, as well as to know all the rights that assist you regarding your personal data, we recommend you visit the Privacy Policy of this website.
4.3 Purchase conditions
Sales system
To make a purchase, the user can send us their order online through the “shopping cart” system implemented on our website musicmouse.es.
Applicable taxes
The prices of the products exhibited on the website of MusicMouse.es include the Value Added Tax (VAT) that, if applicable, is applicable.
Purchases that will be delivered within the territory of any of the member states of the European Union will be subject to VAT.
Purchases that must be delivered in the territories of States that are not members of the European Union will be exempt from VAT.
Way to pay
When formulating the order, the customer can freely choose to pay for purchases made by card (MasterCard, Visa, Visa Electron, …); Paypal (through its own platform). In certain cases and to prevent possible fraud MusicMouse reserves the possibility of requesting a specific payment method from a client.
Form, costs and delivery time
The customer will be able to select the shipping method from among the possible ones for their shipping area. You should take into account that the delivery times, the quality of the service, the delivery point and the cost will be different for each form of transport.
MusicMouse sends orders to its clients residing in the Iberian Peninsula through different transport companies, within a maximum period of 24/48 hours. Residents of the Balearic Islands receive their order by post within a maximum period of 3-6 days. The maximum delivery time to Europe is 5-15 days.
MusicMouse undertakes to replace within an reasonable time any order that has been damaged or lost by the transport agency.
5. Legal guarantee, returns and exchanges
5.1. Legal guarantee
In the event of a defective product, MusicMouse will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free of charge for the client. MusicMouse is responsible for any lack of conformity that manifests itself within 2 years from delivery. The client must inform MusicMouse of the lack of conformity within a period of 2 months from when it became aware of it.
5.2. Changes and returns (right of withdrawal)
The customer may choose between the exchange of the product or the full refund of the amount. The user will have 15 calendar days to make the return or exchange, starting from the date of receipt of the order. To request the return of the order within the indicated period of 15 calendar days (right of withdrawal), the user may exercise the right of withdrawal by the means they prefer, MusicMouse offers the use of the form found here.
The refund of the amounts derived from the withdrawal exercise will be made in the following 14 calendar days to the receipt of the product or to the presentation of proof of the return of the product
5.3. Process
The customer will send MusicMouse via carrier with the shipping costs to be paid by the customer within the term, stipulating whether he wants a change of garment or a refund of the amount, to the following address:
Rafael Santisteban (MusicMouse) – C / La Senda del Casaño 22 – C.P 33555 – Canales de Cabrales – Asturias.
If it is a refund of the amount, MusicMouse will return the money of the purchase by bank transfer to the account indicated by the client or by credit to his credit / debit card.
n the event of a change, MusicMouse will make the change and send it to the customer at no cost to him. If a product other than the one requested by the customer were delivered by MusicMouse error, the correct product will be delivered at no additional charge to the buyer.
For any claim or suggestion you can contact:
Customer service department.
Rafael Santisteban (MusicMouse) – C/ La Senda del casaño 22 – C.P 33555 – Canales de Cabrales – Asturias – Spain.
mail: contact form
6. Intellectual and industrial property
6.1. Property of MusicMouse
The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics are the property of MusicMouse, or where appropriate, have a license or authorization express by the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registers. Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization, in any case, requires the prior written authorization of MusicMouse. Any use not previously authorized by MusicMouse will be considered a serious breach of the author’s intellectual or industrial property rights. The designs, logos, text and / or graphics outside of MusicMouse and that may appear on the website, belong to their respective owners, being themselves responsible for any possible controversy that may arise regarding them. n any case, the user has the express and prior authorization from them.
6.3. Violation notifications
To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the following contact form.
7. Rights of MusicMouse
7.1 Monitoring
MusicMouse reserves the right (without assuming the obligation) to monitor transactions and communications that occur on the web. If MusicMouse determines, in its own judgment, that a user breaks or may break any condition of the General Conditions of Use or said transaction or communication is inappropriate, MusicMouse can cancel or restrict access to said user or questionable material, without further responsibilities for the parties involved.
7.2 Service modifications
MusicMouse reserves the right to modify the distribution, organization and aspect of its website and the services it offers, and may change or suspend any aspect of its services and / or prices without prior notice and without any liability for any party.
7.3 Cancellation of the contract
MusicMouse, at its own discretion and with or without notice, may:
a) suspend or limit the use of MusicMouse.es to a specific user, as well as completely close an account.
b) delete the content it deems appropriate from the servers and directories of MusicMouse.es
c) Prohibit the use of MusicMouse.es services
7.4 Communications sent by users
MusicMouse reserves the right to use the material and communications sent by users in: questions, comments, forums, ideas and contests; for marketing or other promotional acts, without these confidential communications being considered.
8. Link policy
MusicMouse is not responsible for those other websites or files that can be accessed through hypertext links (links) available among its contents, since such linked pages are the responsibility of their respective owners. This page, therefore, neither endorses nor endorses the products, services, content, information, data, files and any kind of material existing on such web pages or files and does not control or be held responsible for the quality, legality, reliability and usefulness of the information, content and services existing on the linked sites and which are not related to this page. In the event that it is deemed appropriate or that a competent body declares the illegality of the data, ordering its removal or making access to it impossible, or the existence of the injury has been declared, and we have been expressly notified the corresponding resolution, the indicated links would be immediately withdrawn.
9. Limitation of responsibilities
MusicMouse excludes any responsibility for damages of any nature that may be due to the lack of availability or continuity of the operation of MusicMouse.es, as well as the misuse of the website and / or its contents.
10. Applicable law and competent jurisdiction
These general conditions are ruled by the Spanish Law. The parties submit, at their choice, for the resolution of conflicts and renouncing any other jurisdiction, to the courts of Cabrales, Asturias.
We also remind you that you can access the European Union’s online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
Date of last update: 03/03/2020
cancellation
n the event of your withdrawal, we will refund the payment received, without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from this contract. We will proceed to make such refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund.